Refund policy

Permanent Jewelry

All sales are FINAL after we custom fit, cut the chain, and weld. 

Although our pieces are designed to be permanent, that does not mean they're unbreakable. If your welded jewelry is removed, stretches, or breaks keep the chain and book a "re-weld appointment, we’ll fix it for FREE! If it breaks and is beyond repair, we will offer a 50% discount for a replacement.

***Silver is prone to oxidation in certain conditions. The most common being chemicals (pool/hot tub chemicals, cleaning chemicals, job related chemicals), natural hot springs, humidity and even your ph levels. If your welded jewelry happens to run into this issue, silver cleaner or silver cleaning wipes will fix it up as good as new. Or bring your silver piece back into the store and we will professionally clean it for you and then re-weld it at no cost.

Custom Engraved Jewelry

All custom engraved jewelry purchases made in store or on our site are final sale. As our products are custom made with your desired engravings, we do not accept returns.

If your engraving is misspelled or there is a mistake we will happily send you a new one, free of charge. However, we do not take responsibility for spelling errors, typos etc. made by the customer when ordering.

**It is your responsibility to provide the correct delivery address. If the wrong address was provided upon ordering, which causes your order to not be delivered, we do not take responsibility or offer a refund. We will happily re-send your order to the corrected address if it is returned to us.